Iplus-Infocom Iplus Infocom
HELP DESK SUPPORT SERVICES
- OVERVIEW
- FEATURES
iPlus-Infocom has the necessary people, expertise and processes to help your organization establish a fully functional, cost-efficient help desk workforce that will lessen the frequency of computer related issues. With the unique challenges presented by complex IT infrastructures, our Help Desk Support Service offers a single point of contact for information regarding IT-associated inquiries and assistance on computer-related problems.
Trouble Ticket and Service Request Management
iPlus-Infocom’s dedicated support team implements a process-oriented system that addresses, troubleshoots and resolves IT-related issues complete with a recommended response time based on the severity of the issue.
Incident and Problem Management
The most appropriate and most capable agents monitor forwarded tickets, called-in service requests, and reported incidents to provide end-users with real-time updates as well as to ensure pending issues are managed and resolved at the soonest possible time.
First Level Problem Resolution
The help desk team streamlines the entire resolution process with a comprehensive knowledge base that prepares them to answer commonly asked questions or respond to common problems upon creation of a ticket.
Comprehensive Reporting
iPlus-Infocom’s Help Desk Support Services keeps businesses updated on the number of tickets created, the number of issues escalated, the actions taken in addressing the issue, and the time it took to resolve the issue.
